Initial Contact and Communication

• Friendly Reception: We ensure that all customer interactions, whether in person or over the phone, are handled by friendly, knowledgeable staff.

• Clear Information: We provide clear and concise information about services, estimated costs, and timelines.

• Responsive Communication: We do our best to respond promptly to customer inquiries, calls, and emails to build trust and rapport.

Accurate Estimates and Convenient Scheduling

• Detailed Inspections: Perform thorough inspections to accurately assess damage and required repairs.

• Transparent Pricing: Provide detailed and transparent estimates that clearly outline labor, parts, and any additional costs.

• Insurance Assistance: Assist customers with insurance claims, explaining the process and liaising with insurance companies on their behalf.

• Flexible Appointments: Offer flexible scheduling options to accommodate customers’ availability.

• Appointment Reminders: Send reminders via call, text, or email to ensure customers remember their appointments.

Quality Workmanship

• Professional Technicians: Employ skilled and certified technicians who are trained in the latest auto body repair techniques.

• High-Quality Materials: Use high-quality parts and materials that meet or exceed OEM standards.

Clear and Regular Updates

• • Repair Status Updates: Keep customers informed about the progress of their repairs with regular updates via call, text, or email.

  • Unexpected Changes: Communicate any unexpected issues or changes to the repair plan promptly and transparently.

Attention to Detail

• Quality Control Checks: Implement multiple quality control checks throughout the repair process to ensure all work meets high standards.

• Final Inspection: Conduct a thorough final inspection to confirm the vehicle is repaired to the customer’s and shop’s standards before returning it to the customer.

Customer Involvement

• Pre-Repair Explanation: Explain the repair process and what customers can expect before starting any work.

• Post-Repair Walkthrough: Conduct a walkthrough with the customer post-repair to explain the work done and ensure they are satisfied with the results.

Convenient Services

• Rental Car Assistance: Provide assistance with arranging rental cars or courtesy vehicles during the repair period.

• Pick-Up and Delivery: Offer vehicle pick-up and delivery services for added customer convenience.

Cleanliness and Presentation

• Vehicle Cleanliness: Return vehicles to customers clean, both inside and out, after repairs are completed.

Improvement

• Continuous Improvement: Use customer feedback to make continuous improvements in service quality and customer experience.